As part of the move toward a more modernized health care system, tele-health and digital health services provide patients with direct access to health information and advice 24/7, 365 days a year. The aim of this study is to understand the impact of direct patient access to laboratory results in B.C. in terms of healthcare access, quality, and productivity.
Through interviews with physicians and a survey of service subscribers and a general population panel, the study examines how direct access to lab results compares to traditional means of access (i.e., via the physicians’ office) in terms of service reliability and efficiency, patient experience, patients’ utilization of healthcare services, and physicians’ practices and workloads. Results of this study support future planning around patient access to health information and contribute to the peer-reviewed literature.
Published: March 2014
Policy Area: Health - Health Services
Population: Children - General Population - Youth - Communities and Families