A pilot project to develop a prototype model for nonprofits in the employment service sector to support business process management (BPM). The ultimate goal of this project is to strengthen business process capabilities within non-profit organizations in the employment services sector, which should lead to better services for clients and better outcomes. The project also aims to develop resources that may be used to implement this model, an evaluation strategy to accompany the model and an implementation plan for a pilot project that can be tested in order to determine its impact on process efficiency, productivity and client outcomes from BPM.
This project is managed by the BC Centre for Employment Excellence, a division of SRDC.
Published: May 2015
Capability: Knowledge Mobilization/ Workshop Facilitation
Policy Area: Employment - Employment Supports and Services